Ashley Brothers Resume

(682) 321-7256

Albrothers23@gmail.com

 

Objective

Seeking a position where my talents and knowledge can be used for strong computer and customer service skills.

 

Work History

December 2013- July 2014

Customer Care Representative, Dollar Thrifty Automotive Group, Inc Tulsa, OK

·  Check to ensure that appropriate changes were made to resolve customers' problems.

·  Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

·  Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

·  Confer with customers by telephone to provide information about services, cancel accounts, or obtain details of complaints.

 

 

 

April 2012- September 2013

Customer Care Representative, Guardian Security Systems, Tulsa OK

 

·   Monitored personnel or equipment locations and utilization to coordinate service and schedules.

·   Scheduled or dispatch workers, work crews, equipment, or service vehicles to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones.

·   Oversaw all communications within specifically assigned territories.

·   Relayed work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones.

·   Conferred with customers or supervising personnel to address questions, problems, or requests for service or equipment

·   Negotiated contracts for lower rates, new equipment, or to waive service charges.

 

April 2011- December 2011

Customer Service Representative, Adecco- MetLife, Tulsa OK

 

·  Conferred with customers by telephone to provide information about services, or proceduresperformed by licensed Dentist in or out of network.

·  Checked to ensure that appropriate changes were made to resolve customers' problems.

·  Kept records of customer interactions or transactions, recorded details of inquiries, complaints, or comments, as well as actions taken.

·  Reviewed insurance policy to determine coverage.

·  Prepared insurance claim forms or related documents and review them for completeness.

·  Post or attached information to claim file.

·  Transmitted claims for payment or further investigation.

·  Contacted insured or other involved persons to obtain missing information.

·  Calculated amount of claim.

 

September 2010- January 2011

Collections Agent, Mystaff- Capital One, Tulsa OK

 

·  Reviewed auto loan agreements to ensure that they are complete and accurate according to policy.

·  Compute payment schedules.

·  Contacted customers to negotiate payments to keep accounts out of repossession.

 

May 2010- September 2010

Writer Intern, Oklahoma Eagle Newspaper, Tulsa OK

·   Analyzed and interpreted news and information received from various sources to broadcast the information.

·   Wrote commentaries, columns, or scripts, using computers.

·   Examined news items of local significance to determine topics to address, or obtain assignments from editorial staff members.

·   Gathered information and developed perspectives about news subjects through research, interviews, observation, and experience.

 

 

April 2008- January 2010

Technical Support Representative, TCIM, Tulsa, OK

 

·   Conferred with customers by telephone or in person to provide information about products or services, such as troubleshooting for Qwest Broadband service and cell phones.

 

·   Read technical manuals, conferred with users, or conducted computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

 

·   Determined charges for services requested, collect deposits or payments, and made arrangements for billing.

 

·   Referred unresolved customer grievances to designated departments for further investigation.

 

·   Checked to ensure that appropriate changes were made to resolve Customers’ problems.

 

 

 

 

 

October 2007- April 2008

Technical Support Representative, Alorica, Tulsa OK

 

·   Conferred with customers by telephone to provide information about products or services, and troubleshooting for smartphones, PDAs, Blackberry, etc.

 

·   Resolved customers’ services complaints by performing activities such as exchanging or returning merchandise.

 

·   Reviewed insurance policy terms to determine whether a particular loss is covered by insurance.

 

Education

Diploma – Tulsa Central High School

Tulsa, OK

May 24, 2007

Attending Tulsa Community College

My major is in Mass Communications in Broadcast and Journalism.

 

 

Skills

I’m efficient in Microsoft Word 2007-2010, Excel, PowerPoint, and Outlook.

Coordination, Reading Comprehension, Time Management, Monitoring Alarm systems, and Negotiation.